Refunds & Returns
REFUNDS & REPLACEMENTS
We stand behind the quality of our products. If you receive a damaged or defective item, please contact us within 3 days of delivery and we'll make it right.
How to Submit a Claim:
1. Email our Customer Support team with a brief description of the issue.
2. Attach clear photographs showing the problem.
3. We will review your claim and notify you of our decision.
Approved Claims:
· Replacement: A new order will be shipped within 3 business days.
· Refund: A credit will be issued to your original payment method within a few business days.
Lost Packages:
Claims for lost shipments must be submitted within 5 days of the estimated delivery date.
EXEMPTIONS – WHEN WE CANNOT ISSUE A REFUND OR REPLACEMENT
We are unable to offer refunds, replacements, or credits in the following situations:
· Incorrect Address: If the shipping address provided is incorrect or insufficient, the package will be returned to us. Reshipment costs will be your responsibility.
· Opened and visibly used: We DO NOT refund or accept return for used items.
· Unclaimed Packages: Shipments that are unclaimed and returned to us will require payment for reshipment.
· Buyer's Remorse: We do not offer refunds for changes of mind. If you choose to accept returns or exchanges from your end customers, any costs involved must be covered by you.
· Customs Rejection: It is your responsibility to research import regulations for each country you ship to. We do not refund orders rejected by customs.
· Cancellations After Preparation: Once a product has been prepared by our fulfillment team, we cannot cancel or refund the order.
· Product Discontinuation: We do not provide compensation for ad campaigns or other business costs if a product is discontinued or out of stock.
· Uncollected Package Deliveries: If a FedEx/USPS/UPS or any other delivery service that was used- shipment is not delivered due to an incorrect address, missing phone number, refusal to pay duties, or recipient unavailability, the package may be abandoned by the carrier. No refund, reshipment, or replacement will be issued.